Australia-wide Medical Virtual Receptionist
A patient-first medical virtual receptionist service for clinics, allied health, and telehealth. Calls are answered in the clinic’s name, appointments are scheduled in the existing system where access is provided, and concise summaries are sent for timely follow-up, so clinical teams can stay focused on care.
24/7 Call Answering & Phone Monitoring
Australian Based
No Lock-In Contract
Your Medical Front Desk
First impressions matter. This medical virtual receptionist model delivers warm, accurate call handling with the same empathy and clarity patients expect from an in-house team. Coverage includes business hours and peak periods, with optional after-hours configured during onboarding. Clear processes keep diaries tidy and messages actionable.
By representing the clinic with consistent tone and verified identity checks, the service reduces missed calls, speeds up confirmations, and keeps reception calm, whether the practice is a single site or multi-location. Scripts mirror clinic greetings, fee language, and escalation thresholds so callers receive consistent guidance. Appointment outcomes are confirmed via SMS or email, with concise call summaries sent promptly and, where access is granted, recorded in the scheduling system. Multi-location routing and optional bilingual scripts help patients reach the right site or provider without repeating information.
20+ years of experience
Our Medical Reception Services
Easy, patient-first medical virtual receptionist support that answers calls in the clinic name, books appointments correctly, passes short messages with clear next steps, and keeps the schedule tidy so patients feel supported.
Medical Remote Receptionist
Outsourced front desk for clinics: every call answered, messages captured, bookings updated in the scheduling system.
Receptionist Services for Healthcare Practices
Trained medical reception handles enquiries, diary management, recalls, and reminders with admin-only scope and clear escalation.
Medical Phone Answering
Live clinic call answering service with identity checks, warm transfers, and concise summaries via email or SMS.
Medical Virtual Receptionist
Clinic-branded reception for bookings, reschedules, cancellations, recalls, and reminders using verified scripts and workflows.
Medical Receptionist Assistant (Non-Clinical)
Back-office support for intake forms, referral metadata, inbox triage, and task routing—no clinical advice.
Appointment Booking & Recall Management
End-to-end bookings, reschedules, cancellations, and recall sequences in the clinic system where access is granted, with SMS/email reminders to cut no-shows.
After-Hours & Overflow Medical Answering
Evening and weekend coverage available; calls answered in the clinic name with non-clinical triage, then summarised via email/SMS. Coverage windows set during onboarding.
Telehealth Reception Administration
Admin support for telehealth: identity verification, consent hand-offs, link sending, slot updates, and documentation hygiene, no symptom assessment or medical advice.
Why a Medical Virtual Receptionist, Not a Menu or Bot
First hello sets the tone of care. In healthcare, nuance matters, so a trained medical receptionist listens, clarifies, verifies identity, and books correctly in the clinic’s system while keeping conversations empathetic and compliant. Menus and bots miss cues, struggle with non-clinical triage, and cannot escalate with judgment; a human receptionist follows clinic protocols, documents outcomes, and ensures the right person responds. Patients feel heard, clinicians see cleaner diaries, and the front desk runs with less friction. Support remains administrative only, with no medical advice given.
Join our satisfied client
Flexible, No Risk
Award wining
24/7 Call Answering & Phone Monitoring
No Lock-In Contracts
Instant Notifications
1300/1800 Numbers
What Our Customers Are Saying?
We have got this! Your whole bundle to building a powerhouse of a brand!
I engaged Linda from Virtual Reception Services and was absolutely blown away! Firstly she got in contact with me within an hour of my initial enquiry. She was courteous, professional and nothing seemed too much effort for her. She helped us out when our business really needed last minute help to promote a conference. She did this efficiently and we had several people comment how nice she was on the phone explaining our conference to them. I have nothing but great things to say about Linda’s services and will definitely be using her services in the future. I would highly recommend her to anyone.
Alwyn – Physiotherapist
Linda and her Team are dedicated as it says on the site. Their services are just what my Business needed a long time ago, but I had no idea what Virtual Reception was let alone what it offered. From the first phone call to Linda I soon realised what this service could offer, and the Professionalism, I was missing phone calls every day the calls would go to message bank and I found I just didn’t have the time to get back to clients and when I did they had found someone else to do their yard maintenance, I would recommend Linda’s Services to anyone that is in the same situation.
Thanks Virtual Reception Services.
Garry’s Garden Maintenance
Linda has been a member of our network for over 12 months and during this time we have seen her business grow from infancy to what it is today. Her commitment to the VA Code of Conduct means that clients can be assured of the highest quality service, a commitment to maintaining a high level of confidentiality and a business with a high level of integrity in all matters. I highly recommend this business to any client who is looking to add a professional service provider to their team.
Liz Parker
Best decision ever! This is a decision you will not regret. Virtual Reception Services has a personal approach that will make your customers feel welcomed to your Business. Professional and excellant value for money.
Maria Bennett
We have used Virtual Reception Services for over a decade. Linda and the team have a personal and professional approach to their work. We recommend their service to anyone looking for an answer on how to shoulder the administrative and reception services of their business cost-effectively.
Michael Dawson
Medical Reception Services for Every Specialty
Keep diaries full and patients supported with reception designed for Australian clinics.
Chiropractors
Patient calls, bookings, recalls, and referral details handled with verified scripts; identity checks and prompt summaries keep diaries accurate.
Dental Clinics
Enquiry-to-appointment flow, reschedules, cancellations, and recall hygiene; non-clinical urgency tagging with warm transfers to the right clinician.
Holistic Health Clinics
Privacy-aware reception for naturopathy, acupuncture, and allied services; calls, bookings, wait-lists, and follow-ups managed without clinical advice.
Massage Therapists
Length-based booking with therapist and room allocation, simple reschedules, and reminder sequences to reduce no-shows.
Osteopaths
New-patient intake fields captured, referral notes recorded, recalls scheduled; multi-site routing by location, provider, and hours.
Physio Therapists
Non-clinical triage prompts, bookings by practitioner and equipment slots, plus follow-up reminders aligned to clinic policy.
Podiatrists
Appointment scheduling, reschedules, and care-plan recalls; basic referral metadata captured and concise summaries sent via email or SMS.
Skin Care Clinics
Dermatology and skin clinics supported with call handling, booking, pre-visit prep, and post-care reminders; enquiries routed correctly using non-clinical triage.
How Medical Virtual Reception Works
Simple setup, real people, and instant updates for clinics, a medical virtual receptionist that just fits.
Get Set Up
Share clinic details, protocols, and software access. The reception line and scripts are configured, with typical go-live in 2–5 business days depending on access.
Patients Call
Patients dial the clinic number. Calls route to the receptionist based on hours, overflow rules, and location.
Calls Answered
A trained medical receptionist answers in the clinic name, follows approved scripts, books or reschedules, and escalates non-clinical urgencies per policy.
You’re Updated
A concise summary is sent by email or SMS, and, where access is granted, recorded in the scheduling system, keeping this clinic call answering service transparent and trackable.
Serving Clients Worldwide
Seamless communication for global businesses, powered by dedicated teams operating from two strategic locations.
Australia
The Australian headquarters leads quality oversight, client liaison, and high-standard call answering across industries.
Philippines
The Philippines team manages back-office operations, scheduling support, and around-the-clock virtual medical receptionist services.
Frequently Asked Questions
Have Questions in Your Mind? Get the Answers Now
Do you only take calls and messages?
No. While professional call answering is our core service, our virtual receptionists do much more. We can schedule and update appointments, manage calendars, handle data entry, and even provide transcription services. Files can be securely uploaded via the Client Area or emailed directly.
Do I need to sign a contract?
Absolutely not. We operate on a no-contract basis, giving you full flexibility. You’re free to hire a virtual receptionist and cancel our services anytime, with no hidden fees. The only agreement is to ensure all invoices are up to date before ending the service.
Will I receive a phone number?
Yes. Each client receives a dedicated receptionist for business with a unique phone number and direct line. There’s no sharing with other clients—your calls are kept private and professional.
What programs do you work with?
We work with a wide range of office and booking software, including Google Calendar, Simple Salon, Shortcuts, and many others. Check the Client Area for more details, or let us know your preferred system—we’ll adapt to your business needs.
How are messages sent?
Our virtual receptionists will forward your messages by email or SMS. Urgent calls can also be transferred directly to your mobile or any number you specify. This way, you’ll never miss a call again.
What are your working hours?
- Mon – Fri: 8am – 7pm
- Saturday: 8am – 3pm (Queensland time)
What is VoIP?
VoIP (Voice-over-Internet Protocol) means making calls through the internet instead of a traditional phone line. It’s reliable, cost-effective, and allows us to connect seamlessly with your business.
Why should I hire a virtual receptionist?
Hiring a virtual receptionist saves you time and money. You avoid the costs of recruiting, training, wages, superannuation, and employee benefits—while gaining access to a professional team who ensures your clients are always looked after. With us, you’ll never miss a call again, and your business will always appear professional and reliable. Virtual Receptionist verses In-House
At Virtual Reception Services, we provide more than just call answering—we provide peace of mind, flexibility, and a dedicated receptionist for your business at a fraction of the cost of hiring in-house.
Have Questions About Our Services?
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